Cuci 365 is committed to protecting the privacy and personal data of every user in Malaysia. This Privacy Policy clearly explains how we collect, use, and safeguard your information in accordance with the Personal Data Protection Act 2010 (PDPA).
Our Privacy Commitment
Six core pillars of privacy protection that underpin the trust of millions of cuci 365 users across Malaysia
All personal data and financial transactions on cuci 365 are protected with 256-bit SSL encryption — the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB.
The cuci 365 Privacy Policy is designed and updated in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations regarding the protection of local users' data seriously.
Cuci 365 has never and will never sell, rent, or transfer users' personal data to any third party for marketing or commercial purposes without the user's explicit consent.
We are transparent about what data is collected, how it is used, and how long it is retained. There is no hidden data collection or undisclosed information gathering beyond what is stated in this Privacy Policy.
Every cuci 365 user has the right to access, correct, or request the deletion of their personal data at any time. Requests will be processed within 14 business days.
Cuci 365's data security infrastructure undergoes regular independent security audits to ensure data protection consistently meets the highest standards and current industry benchmarks.
This Privacy Policy outlines cuci 365's privacy practices regarding the collection, use, storage, and protection of users' personal data in Malaysia. By using the cuci 365 platform, you agree to the terms set out in this Privacy Policy. Please read this document carefully in its entirety.
Cuci 365 ("we", "our platform") is a leading online sports betting and casino platform in Malaysia. We recognise that privacy is a fundamental right of every user, and we take this responsibility very seriously. This Privacy Policy ("Policy") describes how we handle the personal data you provide to us or that we collect when you use the cuci 365 platform.
This policy applies to all users who access or use the cuci365.biz website, the cuci 365 mobile app, and all services we offer, including Sports Betting (badminton, Malaysia Super League football, EPL), Live Casino, Poker, e-sports, virtual sports, and table games.
The cuci 365 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing personal data protection in the country. We are committed to ensuring your personal data is processed lawfully, fairly, and transparently.
If you are under 18, please do not use the cuci 365 platform or provide us with any personal information. cuci 365 does not knowingly collect data from minors.
Cuci 365 only collects personal data that is strictly necessary to provide a safe, fair, and seamless service to all users in Malaysia. The following are the categories of data we collect:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Identity verification (KYC) & AML compliance |
| Contact Data | Email address, phone number, residential address | Account communications & transaction notifications |
| Financial Data | Bank account number, e-wallet ID (TNG, GrabPay, DuitNow) | Deposit & withdrawal processing |
| Usage Data | Betting history, games played, activity logs | Service improvement & responsible gambling |
| Technical Data | IP address, device type, web browser, operating system | Account security & fraud detection |
| Cookie Data | Session cookies, preference cookies, analytics cookies | User experience & traffic analytics |
We do not collect sensitive data such as health information, religious beliefs, or biometric data, except in specific circumstances requiring additional verification and only with your explicit consent.
Personal data collected by cuci 365 is used solely for legitimate and necessary purposes in the operation of our platform. We do not use your data for any undisclosed purpose without your consent.
You may opt out of marketing communications from cuci 365 at any time by clicking the "unsubscribe" link in our emails or by contacting our support team. Unsubscribe requests will be processed within 5 business days.
Cuci 365 does not sell or rent users' personal data to any third party for commercial purposes. However, in certain limited situations, we may need to share your data with the following parties:
In all instances of data sharing, cuci 365 ensures that recipients are bound by data protection obligations that are equivalent to or stricter than our own. Your data will not be transferred outside Malaysia without adequate safeguards and full compliance with PDPA 2010.
Cuci 365 will never ask for your password or e-wallet PIN. If anyone claims to be from cuci 365 and requests your sensitive information, please report it to us immediately at support@cuci365.biz.
The security of your personal data is cuci 365's highest priority. We continuously invest in the latest security technologies and procedures to protect your information from unauthorised access, loss, or misuse.
While we take all reasonable steps to protect your data, no security system is 100% foolproof. You also play an important role in keeping your account secure — use a strong password and never share your login credentials with anyone.
Cuci 365 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the cuci 365 platform and your overall betting experience.
As a cuci 365 user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction. You can update your basic information directly in your cuci 365 account settings.
You may request the deletion of your personal data, subject to cuci 365's legal obligations to retain certain records for compliance purposes.
You have the right to object to the processing of your data for direct marketing purposes. Opt-out requests will be processed within 5 business days.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider should you choose to do so.
To exercise any of the above rights, please contact the cuci 365 privacy team at support@cuci365.biz with the subject line "Privacy Rights Request" along with your account number. We will verify your identity before processing any request.
Cuci 365 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Our retention period guidelines are as follows:
| Data Type | Retention Period |
|---|---|
| Active account data (profile, contact information) | Throughout the active account period + 5 years after closure |
| Financial transaction records | 7 years (AML compliance requirement) |
| KYC verification documents | 5 years from the date of last verification |
| Activity & security logs | 2 years from the date of activity |
| Customer support communications | 3 years from the date of last interaction |
| Cookie & analytics data | 13 months from the date of collection |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to any individual. All deletion processes are carried out in accordance with strict security procedures.
Cuci 365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments. When material changes are made, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how cuci 365 protects your information. Continued use of our platform after any changes take effect will be considered acceptance of the updated terms.
Previous versions of the cuci 365 Privacy Policy are available upon request by contacting our team at support@cuci365.biz, should you need them for reference purposes.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way cuci 365 handles your personal data, please reach out to us through the following channels:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the Malaysian Communications and Multimedia Commission (MCMC), as applicable under PDPA 2010.
Cuci 365 is committed to being fully transparent, responsible, and responsive in all matters concerning user privacy. Your trust is our most valuable asset, and we will continue to invest in protecting your personal data.
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Your data is fully protected. Enjoy sports betting, Live Casino, and the best games in Malaysia with complete peace of mind — your privacy is always safeguarded with cuci 365.